All deposits taken for Consultations are redeemable against the treatment when booked on the day. Some treatments may not be suitable for guests with certain medical conditions. When making a booking, please disclose any relevant medical information. If you are unsure which treatment will suit you best, we suggest booking a consultation with one of our Registered Nurses who will recommend a personalised treatment plan for you. Please know that we have a 48 hour cancellation policy. All deposits will be refunded in full within this time frame.